Integrate Zoho CRM with Your Business Phone System

Connect your CRM to Evolve Telecom's VoIP platform. Automate call logging, get instant caller information, and boost your team's productivity.

Get Started Learn More
⚡

Cost-Effective

CRM integration included with your Evolve Telecom plan at no additional cost. No per-seat fees for basic integration.

⚙️

Simple Setup

Connect your CRM in minutes with our guided setup wizard. No coding or IT expertise required.

🔔

Convenient

All your customer interactions in one place. Click to call, automatic logging, and real-time notifications.

Powerful Features for Your Sales Team

Everything you need to streamline communications and close more deals.

1

☎️ Click to Call

Make calls directly from your CRM with a single click. Phone numbers in contact records, deals, and leads become instant call buttons. No manual dialing needed.

2

🔔 Incoming Call Pop-up

When a call comes in, instantly see the caller's CRM profile, deal history, and recent interactions. Your team is always prepared before they pick up the phone.

3

📞 Callback Reminders

Never miss a follow-up. Set callback reminders directly from call pop-ups that sync with your CRM tasks and calendar.

4

🎙️ Integrated Call Recordings & Voicemail

Access call recordings and voicemail directly within CRM contact records. Review conversations for training, compliance, or deal context.

5

📋 Automated Call Logging

Every inbound and outbound call is automatically logged in your CRM with duration, timestamp, and recording links. No manual data entry.

6

📊 Reports & Statistics

Track call volume, response times, missed calls, and agent performance. Generate reports that combine CRM deal data with call analytics.

7

🗺️ Easy Extension Mapping

Map your team's phone extensions to CRM user accounts in seconds. Calls are automatically attributed to the right sales rep.

How the Integration Works

A real-time event-driven architecture connects your CRM to your phone system — capturing every call action and syncing it across all open user sessions instantly.

USER Your CRM - CLIENT User Interface Your CRM functions Amazon Connect SDK Request to initiate an action GET ACTION DETAILS SHOW DETAILS Action details DATA PROCESSING GET AGENT / CALL DETAILS THROUGH LISTENERS CHANGE IN AGENT DETAILS CHANGE IN CALL DETAILS Connect JS parameters ACTION INITIATORS Amazon Connect CCP (loaded in iframe) LISTENERS Listened Event Details Notify User Request to store and notify call details Your CRM - CLIENT 2 Your CRM - CLIENT 3 · · · Your CRM - CLIENT n Response from Server with CRM entity details associated with the Call STORE CALL DETAILS, ASSOCIATE CRM ENTITIES WITH THE CALL AND NOTIFY ALL USER TABS Your CRM - SERVER

Supported Integrations

Connect Evolve Telecom with the tools your team already uses.

⚡
Zoho CRM
Available
⚡
Salesforce
Coming Soon
⚡
HubSpot
Coming Soon
⚡
Microsoft Teams
Coming Soon
⚡
Pipedrive
Planned
⚡
Freshdesk
Planned

Ready to Supercharge Your Sales Calls?

Get started with Evolve Telecom's CRM integration today. Connect your phone system to your CRM in minutes.

Create Account Contact Sales